How Hiring Movers Through the RAFT Program Works in Massachusetts
The RAFT program in Massachusetts can be a lifeline for individuals and families who need help avoiding homelessness. Along with rental assistance and limited help with essential furniture, RAFT can also cover moving costs. But hiring movers through RAFT works a little differently than booking a standard move, and understanding the process up front can save you time, stress, and last-minute surprises.
Below is a straightforward guide to how the RAFT moving process works and what clients need to know before reaching out to a moving company.
How RAFT Program Moves Work
1. Start by Contacting a Moving Company That Accepts RAFT
Your first step is to reach out to a mover that works with RAFT-funded moves. When you do, you’ll need to provide a comprehensive overview of your move. Unlike a normal hourly-rate move where estimates can have a range, RAFT moves require a flat-rate invoice, so accuracy matters.
Be prepared to share:
- A complete inventory of furniture
- Approximate number of boxes
- Details about access at both locations
- Stairs
- Elevators
- Long walks
- Parking limitations
- Your desired move date
- Pickup and drop-off addresses
The more detailed you are, the smoother the process goes.
2. Why Accuracy Matters for RAFT Moves
With standard moves, most companies charge by the hour. If you underestimate how much you have, the move takes longer, and you simply pay for the extra time.
RAFT works differently. RAFT pays movers a flat rate based on the exact items listed on the invoice. That means if you tell the mover you have 10 boxes and a bed but actually have 125 boxes, a dining set, 5 bikes, and 3 couches, the mover may not be able to take everything. They are only authorized (and paid) to move what’s listed.
Giving a full, honest, and detailed inventory helps:
- Avoid delays
- Prevent re-quoting or re-submitting invoices
- Ensure RAFT approves the full cost
- Make sure everything you need moved can be moved on the scheduled day
3. The Mover Creates a RAFT Invoice
Once the mover has your information, they will prepare a formal flat-rate invoice for RAFT. This invoice is not just a quote. RAFT uses it to determine how much funding to allocate for your move. The mover will send you the invoice to submit to RAFT
4. You Submit the Invoice to Your RAFT Caseworker
Your RAFT case manager or housing agency contact needs to review and approve the invoice. You’ll send the mover’s invoice directly to them. They may reach out for clarification or request updated details depending on the program’s requirements.
Once RAFT approves the charges, they will notify you and begin the payment process.
5. RAFT Sends Payment and You Confirm the Move
After approval, RAFT issues payment directly to the moving company. Once the mover receives confirmation that payment is being processed, they can officially schedule the move date.
At that point:
- Your move is confirmed
- The movers know exactly what they’re moving
- RAFT covers the cost within the approved amount
All that’s left is preparing for moving day and getting settled into your new home.
Tips for a Smooth RAFT-Funded Move
- Don’t guess on your inventory. Count boxes. List furniture. Take a few minutes to be thorough.
- Tell the mover if anything changes. More boxes, new items, or different access can affect the invoice and RAFT approval.
- Send the invoice to RAFT right away. Delays in submitting paperwork often delay move dates.
- Stay in touch with your caseworker. They can clarify what RAFT will or won’t cover.
Final Thoughts
The RAFT program is designed to make moving into a safer, more stable home possible. Understanding how RAFT moving payments work helps you avoid last-minute issues and ensures you get the full support the program offers. When you give your movers accurate information and follow the approval process, the rest of the move becomes much easier.
If you’re working with RAFT and need a moving quote, Safe Responsible Movers is happy to help. Reach out with your inventory and move details, and we’ll guide you through the process step by step.