If you’re booking a move, email is always better than a phone call.
Booking a move is all about the details — the origin and destination, the staircases, the elevator, parking a big truck on small city streets, the timing. The list goes on and on. We have a saying in the moving business : there’s no such thing as too much information. And when you’re trying to get as much information as possible, it’s always best to have it in writing.
For the potential customer, it’s always safest to have any quotes, rates, and services offered explained in writing. If, at the end of the move, the bill seems wrong, you have something you can look back on to double check. Same thing when the movers show up unprepared to move that piano you’re sure that you mentioned. With email, nobody has to remember anything. It’s all there in writing.
For us, the benefit of email is simple. Like any business that serves the public, we get our fair share of phone calls. But as a particularly small business, we don’t have a call center or a big team managing the phones. We’re a moving company and the majority of our employees are, well, movers. While our office staff is happy to talk to anyone who calls us, having the details of each move in a clear, single chain of correspondence helps prevent any surprises.
Here’s how Chris Amaral, the owner of Safe Responsible Movers, explains in our latest video:
Operators aren’t Always Standing By
If you absolutely must, you can always call us at 617-606-9098. If we can’t take your call right away, we’ll be sure to call you back as soon as we can. But, for your sake and ours, it’s always best to try emailing or filling out a quote request form first.
Featured Photo by Marguerite Martyn [Public domain], via Wikimedia Commons
